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Scripts can save the support center thousands of hours that would have been spent doing manual diagnosis and repair. The rep simply selects the appropriate script from a list and runs it through Bomgar's command line interface. Bomgar reps can upload scripts for use within a remote support session.
#Bomgar jump client mac software
The flash-based customer chat client runs in a browser, enabling the rep to give the user directions or transfer the user to the appropriate queue before any software is installed. The connection type can be either active or passive.
#Bomgar jump client mac install
Be sure to check Attempt an Elevated Install if the Client Supports It as well as Prompt for Elevation Credentials if Needed.
Click-to-Chat: The new click-to-chat feature enables an end-user to initiate a conversation with a support rep instantly from the Web, without any download. From this page, you may email the Jump Client installer to one or more.With one click, support reps engaged in a Mac support session can easily access the granular systems information to solve common technical issues on a Mac that would otherwise take a significant amount of time to troubleshoot with traditional PC-based tools. Mac System Information: Bomgar 10.3 includes new front-end Mac systems information that allows support reps to quickly scan the dashboard to dig deep into hardware or network configuration details.The following features are a few core capabilities added to the platform based on customer feedback: With the new features of Bomgar 10.3, the company continues to lead innovation in the enterprise remote support market. These improvements, if they work as advertised, will certainly make it easier for service professionals to give assistance across the board, instead of having to dispatch someone for a system that can not be controlled remotely.Īfter Nines Inc.Bomgar helps enterprises of all sizes better manage and resolve costly technology issues that cycle through the help desk. Smart Card Enhancements – Smart card reader names can now be shown in the Rep Console dropdown list, with a visual indicator to show progress during smart card elevation processes.Representative Profile Photos – Personalize the support experience for both the rep and the user with profile photos that can be uploaded to a rep's account, or existing photos from LDAP that can be synced for centralized management.Web Rep Console File Transfer – The web-based Rep Console, which requires no downloads, now allows file transfers between a support technician's local system and a remote system.Native Two-Factor TOTP Authentication – Local and LDAP accounts can now utilize 2FA using a time-based one-time password (TOTP) authentication app such as Google Authenticator.Real-Time Chat Translation – GeoFluent integration works seamlessly with Bomgar Chat for real-time communication in 100+ languages.The New Jump Groups will allow administrators to organize the items and assign Jump Roles to allow specific access to the clients. The Jump Clients allow for unattended remote access to systems and devices. The new addition of Chrome OS support gives customer support centers the ability to access and fix nearly any remote device, running any platform, located anywhere in the world, the company claims.īomgar Remote Support 17.1 also offers new features for enterprise scalability, security and manageability, including enhancements to Bomgar's Jump Technology. The support is available through a Chrome Extension and is deployed using G Suite to the devices that are running Chome OS, leaving end users with nothing required to download.
#Bomgar jump client mac update
The update allows support professionals to access Chrome OS devices, which have become increasingly popular, especially in the education field.
Bomgar Remote Support for Any Operating System?īomgar is tackling operating system diversity head-on in their just released Remote Support update.
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